Week 2 EOC: Zippy Airline Catering

Week 2 – EOC: Zippy Airline Catering

1. Are the changes made by the hospitality company significant redesign of the work done? Why or Why Not?
They are significant redesign of the work done because by creating it as a team work project and bringing in a production line approach you allow for the team to make more meals than before, in order to meet new tremendous demand brought about by additional flights.

Managing Hospitality Human Resource, 4th Edition Page 83.
“To meet the tremendous increase demand brought about by additional flights into the airport, the hospitality company that purchased Zippy Airline catering decided to re-engineer the preparation process. “

Managing Hospitality Human Resource, 4th Edition Page 83.

2. What do you think will happen as a result of this redesign?
As a result of this redesign I think they will be able to produce a lot more trays, due to teamwork, but the quality and neatness of the trays could drastically decrease.

“To encourage teamwork, the company instituted a group bonus plan that rewarded the employees for the total number of meals produced.”

Managing Hospitality Human Resource, 4th Edition Page 83.

3. What steps would you have take before initiating substantial changes in the way work is done at Zippy Airline Catering?
Before initiating the major changes done at zippy airline catering, I would have developed a staffing guild, if one were not already available, and analyzed the specific jobs. If I felt that each individual was doing a good job and our sales were high, I could then higher more staff members. Seeing how funding is not the issue, hiring more staff members would keep the quality of the food at where it is, therefore keeping the popularity. Since now there is an incentive on making more trays.

According to this simple plan, the more trays produced, the more bonus earned.

Managing Hospitality Human Resource, 4th Edition Page 83.