Week 6 EOC: Steps in Job Instruction Training

In the Movie, Nine to Five, We were introduced to Consolidated firm. They had just hired a new employee and were going through Job instruction training. Where they failed to follow the steps in Job instruction Training. Which ultimately lead to a bit of failure on Judy’s first day. The steps that should have been followed to ensure optimal training are:

Step 1: Prepare the employee.
Step 2: Present the Task or Skill
Step 3: Try out the Performance
Step 4: Follow Up

Managing Hospitality Human Resource, 4th Edition Page 203.

A more in depth view of these steps are:

Step 1: Prepare the employees. By preparing the employees you put them at ease and arouse the interest in training. In the movie, Violet takes Judy around and introduces her to everyone, allowing for her to get comfortable with her surroundings and puts her at ease with the thought of a job.

Step 2: Present the task or skill. By doing this you tell, show, explain and demonstrate the task or skill at hand. You also allow for questions and a possibility to repeat the steps so your new employee fully understands their duties. Violet des not take the time to train Judy. She shows her once and leaves her alone to do the task, which she eventually does wrong and gets in trouble from her boss.

Step 3: Try out the performance. By trying out the performance you allow for the employee to try the task on his or her own. Have them explain the key points of the task, correct any errors that you have seen them do and re-instruct if necessary. Violet did none of these steps. She instructed them left. Which was a mistake on her behalf, had Judy been fired, she could have found a means of getting Violet into a lot of trouble and possibly her job back.

Step 4: Follow Up. By following up with the new employee you allow for the employee to perform o their own, you are capable of checking on them frequently and then open the option of reducing assistance. This could have prevented a lot f frustration on everyone’s behalf Judy’s first day.